Can I Change My Call Times?
You can request a change of call time as a one-off or regular occurrence, for example, for a hospital visit or social activity, and we will do our very best to accommodate the change. However, it is dependent on space in the Rota, which may take time ...
Can I trust my Carers, Home help or Companion?
It is natural to be a little worried when people come into your home to work. Our promise at Premier Community is that we will do everything in our power to keep you safe. From our first telephone conversation with prospective employees, Premier ...
Can someone be with me when I set up Home Care and for my reviews?
If you want someone with you at our setting up meeting and support reviews, such as family, a close friend, or someone who has cared for you in the past, we would encourage you to do so. It can help us to get all the information we need, and offer ...
Will my care be reviewed?
We aim to meet with you to review everything about your care at:- 72 hours 6 weeks 6 months Annually However, we also want you to know that if you need to talk to us at anytime, you can contact us, using our live team telephone or Digital Care Plan ...
How Soon Can my Care Start?
Premier Community will do everything we can to start your care as soon as possible, especially if it is urgent. Starting care depends on several factors, including the availability of staff, location, urgency and need. With a great deal of ...
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