What if I Don’t Like Our Carer, Home Help, or Companion?
We aware that occasionally there may be legitimate reasons for you not to get on with your carer, it’s very natural not to get on with everyone. If this is the case please don’t hesitate to contact us, we will listen to your concerns and respond if ...
Can I Change My Call Times?
You can request a change of call time as a one-off or regular occurrence, for example, for a hospital visit or social activity, and we will do our very best to accommodate the change. However, it is dependent on space in the Rota, which may take time ...
Can I trust my Carers, Home help or Companion?
It is natural to be a little worried when people come into your home to work. Our promise at Premier Community is that we will do everything in our power to keep you safe. From our first telephone conversation with prospective employees, Premier ...
Can someone be with me when I set up Home Care and for my reviews?
If you want someone with you at our setting up meeting and support reviews, such as family, a close friend, or someone who has cared for you in the past, we would encourage you to do so. It can help us to get all the information we need, and offer ...
Will my care be reviewed?
We aim to meet with you to review everything about your care at:- 72 hours 6 weeks 6 months Annually However, we also want you to know that if you need to talk to us at anytime, you can contact us, using our live team telephone or Digital Care Plan ...
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