Knowledge Base
Home Care Enquires
This department will help you with all your questions about Home Care. Inclu on-boarding a home care service. Should you have any further questions raise a ticket or email us at Careservices@premiercommunity.co.uuk
Home Care Customer Knowledge Base
This section has a range of articles and frequently asked questions on our home care services. If you cannot find the answer you are looking for please raise a ticket and we will respond as soon as possible
Mobility Support
Premier Community are proud of how we support our mobility shop customers. This section is dedicated to producing useful guides and articles on frequently asked questions with our reference to our company, products and services.
Recent Articles
Opening Times for Showrooms
Our Showrooms are open 9.30am – 4.30pm Monday to Friday 10.30am – 3pm Saturday Closed Sunday For Further information: About us: https://www.premiercommunity.co.uk/about-us/ Contact us: https://www.premiercommunity.co.uk/about-us/contact-us/ ...
Living with demential during corona virus - a link for download
Exeter University have developed some useful materials, especially during the lockdowns The coronavirus outbreak has placed a strain on everyone, but especially those of us who are caring for someone living with dementia. Here are some simple tips ...
Storing You Mobility Scooter
It’s essential to store your mobility scooter in a suitable place, ideally, where the environment is a steady temperature, and you can keep it free from dampness, as well as be able to check it regularly and keep it secure. If the place you choose ...
Battery Care for Mobility Scooters
For obvious reasons one of the most critical parts of the mobility scooter is its battery. All mobility scooters will come with some guidance for the battery, this will tell you how long the battery will last on a full charge, based on surface, load ...
What time is your Call Centre open?
Our in-house dedicated Call Centre will handle all your calls. We have Call operatatives for everyday enquiries, and ‘live’ on call Care Managers available should Service Users or Carers need assistance or advise. Our Call Centre Times 6am - 10pm 7 ...
Popular Articles
What if I Don’t Like Our Carer, Home Help, or Companion?
We aware that occasionally there may be legitimate reasons for you not to get on with your carer, it’s very natural not to get on with everyone. If this is the case please don’t hesitate to contact us, we will listen to your concerns and respond if ...
Can I Change My Call Times?
You can request a change of call time as a one-off or regular occurrence, for example, for a hospital visit or social activity, and we will do our very best to accommodate the change. However, it is dependent on space in the Rota, which may take time ...
Can I trust my Carers, Home help or Companion?
It is natural to be a little worried when people come into your home to work. Our promise at Premier Community is that we will do everything in our power to keep you safe. From our first telephone conversation with prospective employees, Premier ...
Can someone be with me when I set up Home Care and for my reviews?
If you want someone with you at our setting up meeting and support reviews, such as family, a close friend, or someone who has cared for you in the past, we would encourage you to do so. It can help us to get all the information we need, and offer ...
Will my care be reviewed?
We aim to meet with you to review everything about your care at:- 72 hours 6 weeks 6 months Annually However, we also want you to know that if you need to talk to us at anytime, you can contact us, using our live team telephone or Digital Care Plan ...
Premier Community Training
This department will help you with all your questions about Home Care. Inclu on-boarding a home care service. Should you have any further questions raise a ticket or email us at Careservices@premiercommunity.co.uuk
This section has a range of articles and frequently asked questions on our home care services. If you cannot find the answer you are looking for please raise a ticket and we will respond as soon as possible
Premier Community are proud of how we support our mobility shop customers. This section is dedicated to producing useful guides and articles on frequently asked questions with our reference to our company, products and services.