Can I Change My Call Times?
You can request a change of call time as a one-off or regular occurrence, for example, for a hospital visit or social activity, and we will do our very best to accommodate the change. However, it is dependent on space in the Rota, which may take time ...
What time is your Call Centre open?
Our in-house dedicated Call Centre will handle all your calls. We have Call operatatives for everyday enquiries, and ‘live’ on call Care Managers available should Service Users or Carers need assistance or advise. Our Call Centre Times 6am - 10pm 7 ...
Do you use agency or temporary staff?
For several reasons, we do not use agency staff, including:- Premier Community like to know the people we send out to care to our service users. Our Service Users like to know who is looking after them. The job of personal carer is highly ...
If I have a carer will I loose my independence?
We recognise that your independence is very precious to you, and its our first concern that you remain as self-sufficient as possible; we are not there to take your independence away, but to give it you back in as many ways as we can. You will ...
How much does it cost to pay for home care with Premier Community?
We have set up our pricing structure in a way that allows us to deliver outstanding quality care, at very reasonable rate, with discounted amounts for longer calls, allowing us to deliver higher quality and value for money. ...