What time is your Call Centre open?
Our in-house dedicated Call Centre will handle all your calls. We have Call operatatives for everyday enquiries, and ‘live’ on call Care Managers available should Service Users or Carers need assistance or advise.
Our Call Centre Times
6am - 10pm 7 days week including bank holidays
Can I Change My Call Times?
You can request a change of call time as a one-off or regular occurrence, for example, for a hospital visit or social activity, and we will do our very best to accommodate the change. However, it is dependent on space in the Rota, which may take time ...
What call times are available for me?
You can choose what time you would like your support, using the following shift patterns and assuming availability. Our Personal Carers work:- Morning Shifts available from 6.45am - 2.30pm Evening Shifts available from 3.45pm - 10.30pm Night Shift ...
Will my carer’s home helps or companion be on time?
A care plan is an agreement that we make about the support you want to receive, and what you are expecting from that support. It helps those who are caring for you understand a little bit about you, your medical history, the things you find ...
What is Companionship Care?
The effect of well being in relationship with other people is enormous; we are social beings, and good companionship can have huge benefits on our health; social interaction and replacing loneliness lifts our spirits in so many ways. However the ...
How do I Make a Complaint?
Premier Community want to be responsive to your complaints, whether they be informal or formal. We have a robust complaints procedure in place to make sure your complaint is taken seriously and dealt with professionally. We may not get things right ...