What is the Live Team?
The Live Team is available to you, your family, your personal carer, your home help or companions from 6am to 10.30pm - 7 days a week, 365 days a year.
Their job is to monitor and manage the Home Care Services via the Digital Care Plan App and telephone systems. They will respond to requests, emergencies, and will offer support and advice to callers, as well as ensuring your care is delivered to our standards.
If your support needs to be temporarily adjusted in any way the Live Team will make all the arrangements for you, and communicate the changes to those who need to know. The live team will be in touch you if your care is delayed for more than 30 minutes. Their contact details will be given to you when you commence the service.
For Further information:
Contact us: https://www.premiercommunity.co.uk/about-us/contact-us/
Tel. 01623 810100
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