FAQ - Home Care Services
Living with demential during corona virus - a link for download
Exeter University have developed some useful materials, especially during the lockdowns The coronavirus outbreak has placed a strain on everyone, but especially those of us who are caring for someone living with dementia. Here are some simple tips ...
What time is your Call Centre open?
Our in-house dedicated Call Centre will handle all your calls. We have Call operatatives for everyday enquiries, and ‘live’ on call Care Managers available should Service Users or Carers need assistance or advise. Our Call Centre Times 6am - 10pm 7 ...
Spirituality and Ageing - Life in the Years
Spirituality in aging is not a different spirituality, but a journeyed one, developed in one’s own story and part of the human experience, not exclusively belonging to those in faith groups, but to everyone. As we grow older and our bodies become ...
Attendance Allowance
Attendance Allowance is a benefit for people who have reached State Pension age who need extra help to stay independent due to a disability or illness. The good thing about this benefit is that is non-means tested; it can be paid regardless of ...
Lasting Power of Attorney
Lasting Powers of Attorney are legal document s that allow someone else to make decisions on your behalf, when you are no longer able to, or no longer want to make your own decisions. There are two separate 'Lasting Power of Attorney', one for ...
How to Protect Older People From Scams
by 1 November 26, 2018 Almost 5 million people aged 65 and over in the UK believe they have been targeted by scammers (TNS Research Express polling for Age UK, June/July 2017). Within this group, 12% responded to the scam, meaning around half a ...
Preparing for Home Care
We know that care can sometimes be a challenging topic of conversation and it’s important to be sure that you’re making the right decision for yourself or a loved one. In our guides we aim to use our experience in providing care to help to simplify ...
Do you use agency or temporary staff?
For several reasons, we do not use agency staff, including:- Premier Community like to know the people we send out to care to our service users. Our Service Users like to know who is looking after them. The job of personal carer is highly ...
How do I cancel my calls
Its easy to cancel your call. All you need to do is speak to us as soon as you can on the number below. You can also cancel a call with your care staff member. They can instantly send that message to our care co-ordinators. There will be no charge ...
Are Premier Community fully insured?
Which ever home care service you require Premier Community are fully insured. this includes:- Public Liability. Professional Liability. Employers Liability. The details are desplyed at our headquarters and we are happy to let you have copies of ...
Parkinsons Disease
What Causes Parkinson’s Disease Parkinson's disease is a condition in which parts of the brain become progressively damaged over many years. It is caused by a loss of nerve cells in part of the brain called the substantia nigra, and this leads to a ...
Pallative Care and End of Life Care
You may come across the term, ‘end of life care’, or palliative care , and would like to know a little bit more about what it means and how to access help. Palliative Care is the treatment, care and support for those people with a life-limiting ...
Coping with Dementia
According to the World Health Organisation Dementia is one of the major causes of disability and dependency among older people worldwide. It can be overwhelming, not only for the people who have it, but also for their carers and families. There is ...
What is Night Care?
Caring for family 24 hours a day can be very rewarding, but also be very demanding physically and emotionally for the care giver, especially if that personal care continues through the night. Night care delivered well, can bring relief and peace of ...
What is Companionship Care?
The effect of well being in relationship with other people is enormous; we are social beings, and good companionship can have huge benefits on our health; social interaction and replacing loneliness lifts our spirits in so many ways. However the ...
What is Personal Care?
Providing personal care includes typically one or more tasks that help you with aspects of daily living, such as assistance with:- • Getting out of bed • Washing and dressing • Toileting • Meal preparation and/or feeding. • Medication ...
What is Home Care?
We provide home care services that put you in control of your care, with a range of options available to tailor your support to your needs and preferences. Our experienced team will work with you and your family if you wish to listen and understand ...
What is Home Help?
Our Home help services can be all that’s needed to remain independent in your own home, someone to come alongside and help with housekeeping and chores such as cleaning, ironing, washing, bed making etc. The sort of Home Help we offer put’s you in ...
How Do You Attract Good Staff?
Other providers and Premier Community have wonderful carers we employ, and this is a good thing! Similar to any working professional, suitable carers are attracted to organisations that care about them and the people they serve. Our core ethos is ...
What is a Care Team?
Premier Community covers a large geographical area, but we want to provide a small team of people dedicated to your particular support, this way you can get to know everyone on the team. The Care Team includes, a Community Registered ...
What is the Digital Care Plan?
Premier Community make good use of technology to deliver its services, both to you and our staff. It enables us to be flexible and efficient in delivering all our Home Care Services. It puts you at the heart of your care, and along with our ‘Live ...
What is a Care Plan?
A care plan is an agreement that we make about the support you want to receive, and what you are expecting from that support. It helps those who are caring for you understand a little bit about you, your medical history, the things you find ...
What is Domicillary Care?
Whilst many people are more familiar with the concept of residential care, where a person will leave their home to live in a residence with others also needing care, home care works quite differently. A person receiving home care, or domiciliary ...
How Can I Set up Home Care with Premier Community?
It couldn’t be more simple; use the contact details below, and we will lead you through the whole process. We will need the information to understand your needs and answer any questions you may have, such as availability, suitability, and general ...
What is a Risk Assessment?
Your support may include tasks that cause a hazard to you or those around you, such as taking medication, moving and handling or preparing food; all these activities involve risk. It is essential to ensure everyone who uses our services and who work ...
How do I Make a Complaint?
Premier Community want to be responsive to your complaints, whether they be informal or formal. We have a robust complaints procedure in place to make sure your complaint is taken seriously and dealt with professionally. We may not get things right ...
What is the Live Team?
The Live Team is available to you, your family, your personal carer, your home help or companions from 6am to 10.30pm - 7 days a week, 365 days a year. Their job is to monitor and manage the Home Care Services via the Digital Care Plan App and ...
Which is best Home Care or Care Home?
Choosing where you want to live can be arduous and challenging for you and your family. Our article looks at the differences between care at home and care in a residential or nursing home. We are highlighting the benefits and drawbacks of both. We ...
How much does it cost to pay for home care with Premier Community?
Transparency is one of our core values, which is why we want to be upfront about the cost of our services. We have designed our pricing structure in a way that enables us to deliver exceptional quality care at affordable rates. We also offer ...
Who pays for my Home Care Services?
The Cost of Your Home Care will depend on whether it is provided privately, by social services or by the NHS, as well as other factors, such as the number of hours, the number of staff required and which local authority funds your care. Funding ...
How do I arrange home care?
There are three ways to access the care you need. 1. Local Authority Funded or Part Funded Care Suppose you’re having difficulties with tasks such as washing, cooking and dressing, and think you may be entitled to help with funding your Home Care. In ...
What call times are available for me?
You can choose what time you would like your support, using the following shift patterns and assuming availability. Our Personal Carers work:- Morning Shifts available from 6.45am - 2.30pm Evening Shifts available from 3.45pm - 10.30pm Night Shift ...
Will my carer’s home helps or companion be on time?
A care plan is an agreement that we make about the support you want to receive, and what you are expecting from that support. It helps those who are caring for you understand a little bit about you, your medical history, the things you find ...
What if I Don’t Like Our Carer, Home Help, or Companion?
We aware that occasionally there may be legitimate reasons for you not to get on with your carer, it’s very natural not to get on with everyone. If this is the case please don’t hesitate to contact us, we will listen to your concerns and respond if ...
If I have a carer will I loose my independence?
We recognise that your independence is very precious to you, and its our first concern that you remain as self-sufficient as possible; we are not there to take your independence away, but to give it you back in as many ways as we can. You will ...
How Soon Can my Care Start?
Premier Community will do everything we can to start your care as soon as possible, especially if it is urgent. Starting care depends on several factors, including the availability of staff, location, urgency and need. With a great deal of ...
Will my care be reviewed?
We aim to meet with you to review everything about your care at:- 72 hours 6 weeks 6 months Annually However, we also want you to know that if you need to talk to us at anytime, you can contact us, using our live team telephone or Digital Care Plan ...
Can someone be with me when I set up Home Care and for my reviews?
If you want someone with you at our setting up meeting and support reviews, such as family, a close friend, or someone who has cared for you in the past, we would encourage you to do so. It can help us to get all the information we need, and offer ...
Can I trust my Carers, Home help or Companion?
It is natural to be a little worried when people come into your home to work. Our promise at Premier Community is that we will do everything in our power to keep you safe. From our first telephone conversation with prospective employees, Premier ...
Can I Change My Call Times?
You can request a change of call time as a one-off or regular occurrence, for example, for a hospital visit or social activity, and we will do our very best to accommodate the change. However, it is dependent on space in the Rota, which may take time ...